Privacy & Cookies Policy

Last updated: 7 October 2025

1. Who we are

Lifestyle Medicine Accelerator Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, store and protect your personal information when you visit our website, take part in our programmes, or interact with us in other ways.

Controller: Lifestyle Medicine Accelerator Ltd

Company number: 16357308

Email: info@lifestylemedicineaccelerator.co.uk

Registered address: available on request

If you have any questions about this policy or how we handle your data, please contact us at the email above.

2. The information we collect

We may collect and process the following types of personal data:

  • Information you provide directly: such as your name, email address, job title, and any information you choose to share when completing our contact form, registering for a webinar or conference, or corresponding with us.

  • Information collected automatically: such as your IP address, browser type and version, pages visited, and time spent on our website.

  • Information from third-party tools: if you register or interact with us via Eventbrite, Google services, or Brevo, those tools will also collect certain data according to their own privacy policies.

We do not collect or process special category data (e.g. health, race or religious beliefs) through the website.

3. How we use your information

We only use your personal data for legitimate purposes, including to:

  • Respond to enquiries or requests for information

  • Manage newsletter subscriptions and send updates (with your consent)

  • Administer events, webinars and training programmes

  • Send joining details, follow-up materials and recordings after events

  • Improve our website, communications and user experience

  • Meet legal or regulatory obligations

When we deliver training or consultancy services for clients (for example, within NHS trusts or healthcare organisations), we may process personal data provided by those clients in order to deliver the contracted service. In these cases, data is processed securely, used only for that specific purpose, and handled in accordance with both this policy and any data protection agreements in place with the client.

We do not process or store any patient-identifiable information. Any outcome, feedback or evaluation data we collect as part of programme delivery is aggregated or anonymised so that individuals cannot be identified.

We never sell your personal information to third parties.

4. Lawful bases for processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Consent — for sending marketing or newsletter updates and using non-essential cookies

  • Legitimate interests — for responding to enquiries, improving services and managing event communications

  • Contract — when processing is necessary to deliver a service or event you’ve registered for

  • Legal obligation — when required by law

5. Who we share your data with

We only share personal data with trusted service providers who help us operate our business. These include:

  • Squarespace – website hosting and online forms

  • Brevo (formerly Sendinblue) – secure email and contact management

    • Separate contact lists are maintained for different purposes (e.g. webinar communications, conference follow-ups, and general subscribers). Individuals are only added to our main mailing list if they have actively opted in.

    • View Brevo’s Privacy Policy

  • Google Workspace (including Gmail, Calendar, Meet and Drive) – email, storage and online meetings

  • Zoom – for hosting webinars or virtual meetings (sessions may be recorded – see below)

  • Eventbrite – for event and webinar registrations

Squarespace provides us with basic, anonymised traffic and engagement data to help us understand how visitors use our website. This does not involve third-party tracking or analytics tools.

All providers comply with UK GDPR and act as data processors under appropriate agreements.

6. International data transfers

Some service providers may process data outside the UK or EEA. Where this occurs, we ensure that appropriate safeguards are in place (such as adequacy decisions or standard contractual clauses approved by the UK Information Commissioner’s Office).

7. How long we keep your data

We retain your personal information only as long as necessary for the purposes it was collected.

Typical retention periods are:

  • Contact enquiries: up to 2 years

  • Mailing list subscribers: until you unsubscribe or withdraw consent

  • Event or webinar data: up to 1 year after the event date

  • Recordings: retained only for as long as relevant and then deleted

After these periods, data is securely deleted or anonymised.

8. Your rights

You have the right to:

  • Access a copy of your personal data

  • Correct any inaccuracies

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how your data is handled: www.ico.org.uk

To exercise any of these rights, contact us at info@lifestylemedicineaccelerator.co.uk.

9. Cookies

What are cookies?

Cookies are small files stored on your device that help websites function effectively and provide useful information to site owners.

Types of cookies we use

  • Strictly necessary cookies – required for core website functionality.

  • Analytics cookies – none currently in use. We rely on Squarespace’s built-in, anonymised metrics to understand basic site performance.

  • Marketing cookies – none currently in use.

Managing your cookie preferences

Our website currently uses only essential cookies required for operation. No optional or analytics cookies are set at this time.

10. Events, webinars and conferences

When you register for one of our events or webinars via Eventbrite, we collect your name, email address and relevant details to manage your registration, send joining instructions, and follow up with related materials or recordings.

We only use this information for that specific event. You will not be added to our general mailing list unless you choose to opt in separately.

We host webinars using Zoom, and sessions may be recorded for playback or sharing with registered participants. Attendees are notified in advance if a session will be recorded. Recordings are stored privately and never made publicly available.

Recordings are hosted on a private, unlisted YouTube channel and accessible only to registered participants via a secure link.

We may also collect contact details from individuals we meet at conferences or professional events who express an interest in Lifestyle Medicine Accelerator. This information is used solely to follow up on that interest and is never added to our mailing list without explicit consent.

11. Data security

We use appropriate technical and organisational measures to protect your personal data, including encryption, secure storage and access controls.

We do not process or store patient-identifiable data. All personal data we handle relates to professional contacts and is processed in line with NHS information governance.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of this page will always show when it was most recently reviewed. Significant updates will be clearly communicated.

13. Contact

If you have questions about this policy or how we handle your information, please contact:

📧 info@lifestylemedicineaccelerator.co.uk